At Amerin Labs, we value our clients’ privacy and are committed to protecting their personal information. We understand that laboratory testing can involve sensitive and personal health information, and we take every precaution to ensure that this information is handled with the utmost care and confidentiality. 

This privacy policy outlines the types of personal information we collect, how we use and protect this information, and the steps we take to comply with privacy regulations.

1. Information Collection

We collect personal information from our clients to provide laboratory services and process payments. This information includes:

– Contact information such as name, address, email, and phone number

– Health information such as medical history, symptoms, and test results

– Payment information such as credit card details and billing address

We collect this information directly from our clients through our website, customer support line, and in-person visits to our laboratory. We also collect data through cookies and other tracking technologies, which help us to improve our website and services.

2. Information Use

We use personal information for the following purposes:

– To provide laboratory services and process payments

– To communicate with our clients regarding their test results, appointments, and other inquiries

– To improve our services and website functionality

– To comply with legal obligations

We may also use personal information for marketing purposes, such as sending promotional emails or newsletters, but only with the client’s explicit consent.

3. Information Protection

We take every precaution to protect our clients’ personal information from unauthorised access, use, or disclosure. We use industry-standard security measures such as encryption, firewalls, and secure servers to safeguard client data. We also limit access to personal information to authorised personnel only and require them to adhere to strict confidentiality agreements.

4. Information Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes. However, we may share personal information with third-party service providers who assist us with laboratory testing, payment processing, or other services. These service providers are contractually obligated to maintain the confidentiality and security of client data and are prohibited from using personal information for any other purpose.

We may also share personal information with regulatory authorities or other legal entities in compliance with legal obligations or court orders.

5. Data Retention

We retain personal information only as long as necessary to provide laboratory services or comply with legal obligations. We have a data retention policy in place that outlines the types of personal information we retain, the reasons for retention, and the duration of retention.

6. Consent and Opt-Out

We obtain explicit consent from our clients before collecting, using, or sharing their personal information. Clients have the right to opt-out of certain data processing activities, such as marketing communications or cookies. Clients can also request to delete their personal information from our records, subject to certain legal obligations.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete this information immediately.

8. Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our data processing practices or legal obligations. We will notify clients of any material changes to this policy through our website or email communication.

9. Contact Us

If you have any questions or concerns regarding our privacy policy or the handling of your personal information, please contact us through our website, customer support line, or in-person visit to our laboratory. We are committed to providing transparent and responsive communication regarding data privacy and security.